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Thursday, 11 November 2010

Why I rarely use eBay anymore

Do you remember several years ago when eBay used to be an auction site you could buy stuff cheaper on? You know, before everyone started selling brand new stuff on?

I used eBay a lot then. I've bought a gazillion many many books, new kitchen crockery, utensils, storage jars, stuff for my home, second hand DVDs, etc

Just before I went to Wales; I purchased a wireless speaker dock for my iPod. This thing is great, you plug your iPod in and the speakers disconnect from the dock so you can carry them around the house with you! It looked amazing and was a good offer, so I bought one!

I bought one even though I was slightly sceptical because the seller declared it as compatible with all versions of iPod and iPhone and I know that very few electronic items work with the iPhone 4. But, I wanted it for my iPod Touch anyway, so wasn't worried.

It arrived four days before I was due to leave for Wales. I plugged it straight in and plugged in the speakers and my iPod Touch. I had to wiggle the speakers slightly before the charging light came on, but put that down to user error.

After a few hours I went back and turned everything on. There was a lot of hissing and interference through the speakers and my iPod wasn't playing via the speakers.

I investigated the manufacturers website and could find no explanation. Then I noticed that my iPod wasn't charging on the dock either.

I disconnected and reconnected it all a few times to no avail. So I contacted the seller, I informed him that not only was the item incompatible with the iPhone, but it was faulty as well!

He sent me a link on how to 'sync your phone' to the dock. What the video actually showed was the iPhone being put into airplane mode - this essentially turns an iPhone into an iPod - I mailed him straight back stating that this wouldn't work as the dock wasn't connecting to the device in the first place and the devices weren't registering the dock at all.

I then requested his address so I could return the item and stated that I would be leaving on holiday within 48 hours.

It was Saturday morning (the day we left for Wales) before he sent it! I was really angry by this point and decided this guy was obviously trying to screw me in some way - so I sent it recorded delivery!

He received the item back on the 3rd and it was several days before he contacted me to say he was awaiting delivery of an 'iPod phone' so that he could test one before sending it out.

That same day, I went to visit Mel and guess what she had sitting in her kitchen? Yeah, the speaker dock I had returned!!!!

I told her what had happened with me, confirmed that it seemed to be the same one I had returned then we emailed the seller stating what we knew and that we both wanted a full refund.

Two days ago he tried to call me, my phone was on silent as I was watching movies with Alex and I didn't see it ring. He called me again yesterday - he got my details from eBay

He demanded that I left positive feedback BEFORE he refunded my money. I told him that that's not how it worked and informed him he was breaching eBay policy (which he denied). Eventually I said I would leave neutral feedback and he agreed to refund all my money (including the £8.96 it cost me to return it to him).

I waited until he had sent me the money, informed Mel what had happened then reported him to eBay. Oh, I left negative feedback too!!!!

Today I went to visit Mel again. While there, my phone rang, it was his number and I declined the call. He tried once more and I declined it again.

After getting home, Mel called me in an absolute rage. This dick head seller had called her this evening and told her that if I didn't change or retract my feedback; he would refuse her parcel and he wouldn't refund any of her money!

We have both now informed eBay of this. Mel has opened a dispute and after receiving the following email from him, I have reported him (for the second time) for feedback extortion.

''We regret to see you have left negative feedback even though you gave your word to leave neutral. We request that the feedback is removed to either positive or neutral. As a consequence if this is not done we will chargeback the payment sent (in the next three working days), as this payment was made on agreement which has been breached. We will also take further action which you will hear about.'

Nice, huh?

I'm furious that anyone I have done business with can just get my phone number without my permission and that eBay has gone from being a cool place to buy stuff cheaply to a cutthroat company.

One company that I won't be doing business with again!

Oh and the seller? His eBay ID is moons-cave!!!

- Posted using BlogPress from my iPad

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