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Monday, 15 November 2010

The eBay saga continues

When I wake in the morning, I usually check my iPhone for email.

There was one from eBay, so I opened it hoping it would tell me that moons-cave has been kicked off eBay.

What I got was:

Your account has been suspended for the following reason: High Risk Buying violation! During the period of suspension, you can't use eBay or in any way, including registering a new account or using an additional existing account. If you owe any fees, they will be charged to the billing method you have on file. We need you to take action. For more information about why your account may have been suspended and what steps to take now, please go to: Thank you for your cooperation.

MY account has been suspended!

I clicked the link and it took me to eBay's support page *snorts*, I got the merrygoround of crap again. Eventually a 'Call Us' button appeared, so I did.

"Press 1 for accounts" so I did
"If your account has been suspended; press 6" so I did.

Then I sat on hold for ten minutes! While on hold I investigated a bit, the feedback I'd left for moons-cave had been removed and he was still trading! I was absolutely gobsmacked!

Eventually, I got some foreign woman who then told me "we have a specialist department for suspended accounts"

"Erm, yes 'press 6'?"

"No you have to reply to the email you've received", she said. I said "but that's going to take DAYS!"

I asked if she could just tell me WHY the account has been suspended. She said no, you have to reply to the email. So I asked why option 6 was even there and that I was not impressed to be on hold for 11 minutes to be told to send an email.

Then I hung up.

Here is the email I sent (it rambles a bit - I was very pissed off!

I have received this email and I'm replying to it because I got absolutely no help from the people on the phone! I don't know what you mean by high risk buying violation, so how can I respond appropriately? Quite frankly I'm furious to receive this email and have my account suspended after being a victim of feedback violation, then I find out that the seller is still selling and my feedback has been removed! How can I possibly respond to 'high risk buying violation' as a reason for the account suspension? Please reinstate my account so that I can finish the transactions I currently have in progress. The amount of hassle I've had with eBay is making me seriously reconsider my account with you. I would also like to know why there is a choice 'account suspension' on the phone system when the CSR then tells you they can't give that info over the phone? I've just wasted 11 minutes on hold (at my cost) for nothing and I doubt you're going to refund the cost of the phone call!!! There is nothing in the email telling me what to do regarding the email you've sent me.

It was all paragraphed and stuff, but they don't like paragraphs obviously!

I am absolutely furious at eBay! I hope that the items I've won over the last few days have been posted to me and that eBay haven't sent out emails to everyone stating I'm no longer registered. I'll be furious if they've screwed anything up for me!

Yes, I know I've said 'furious' a lot, but I try not to swear too much on my blog (dunno why, I could turn a troopers ears blue IRL!)!

- Posted using BlogPress from my iPad

1 comment:

  1. My hubby has his identity stolen when he had his eBay account and he was less than thrilled with the amount of time it took to clear everything up and reinstate his account to good standing with all positive feedbacks. Over a month! I feel your pain!